site: yeah we rebooted the modem but we’re still not online this is your fault me: ok cool, I’ve raised a ticket, can you please send me a pic of the lights and any flashing sequence site: We can’t find the modem. me: …
It;s on top of the rack / what rack / the eight foot black cabinet you keep all the equipment you use EVERY DAY in / we don’t have one of those do you mean the server? / the lights are off / can you check the plug / its unplugged / can you plug it in?/ where? / nvm I’m sending a tech
I miss L1 ISP support. “can’t find your arse with both hands and a GPS? Too bad, can’t help ya then”
site: yeah we rebooted the modem but we’re still not online this is your fault
me: ok cool, I’ve raised a ticket, can you please send me a pic of the lights and any flashing sequence
site: We can’t find the modem.
me: …
Ah IT. I love yet hate it equally.
The next half dozen emails condensed:
It;s on top of the rack / what rack / the eight foot black cabinet you keep all the equipment you use EVERY DAY in / we don’t have one of those do you mean the server? / the lights are off / can you check the plug / its unplugged / can you plug it in?/ where? / nvm I’m sending a tech
I miss L1 ISP support. “can’t find your arse with both hands and a GPS? Too bad, can’t help ya then”
I’m getting flashbacks lol
Sending a tech is always less of a headache.
I miss L1 ISP support. “can’t find your arse with both hands and a GPS? Too bad, can’t help ya then”
I did l1 MSP for a bit and quickly switched to account management lol