

The problem isn’t that nobody is able to be punished, its that the punishment isn’t anywhere near severe enough to incentivize fixing the issues that caused grandma to get hit.
When negligence is a small fine and a finger wag of “make sure this doesn’t happen again”, they aren’t going to do more than lip service claiming they will fix the issue, maybe fire someone at the bottom of the ladder to prove their sincerity.

There are 7 year olds whose parents never interacted with a VHS player, because the VHS was already dying when they were born.