Instant power loss as soon as unplugged

No recent drops or bumps that I can recall

SteamOS reports 100% battery and healthy

Opened it up and reseated battery connections, everything looks ok but no dice

Claude guesses it’s still a failed battery but don’t want to drop $130 on a guess, any other suggestions before I buy a new battery?

  • krimson@lemmy.world
    30·
    4 days ago

    My regular steamdeck died on me a while back, did not charge anymore and did not power on. Was well out of warranty, messaged Valve, RMA’d it and got the repaired unit back. Zero cost. I’d just contact support and see what they say if you haven’t already.

    • rabber@lemmy.caOPEnglish
      23·
      4 days ago

      No way, they just gave me a free prepaid shipping label and will do an RMA despite being well out of warranty!

      Based on the information you have provided, we believe it is unlikely that the current issue reflects a problem with this device as it was delivered to you. It may instead be related to your particular use of the product. Also, your device is already beyond the warranty period. Regardless, we would like to offer complimentary service as a gesture of goodwill.

      • Krudler@lemmy.worldEnglish
        12·
        3 days ago

        Valve is legit. I was in early adopter of the steam link and steam controller… When I had issues out of warranty and unable to get good service due to being in canada, they just gave me no-questions-asked replacements!

    • monkeyman512@lemmy.worldEnglish
      10·
      4 days ago

      They probably looked at how much you spent on games and decided it was worth it to keep you playing. lol

        • Fubarberry@sopuli.xyzMEnglish
          4·
          3 days ago

          Unfortunately a lot of free out-of-warranty repairs just come down to what support tech you ended up talking to.

        • seang96@spgrn.com
          3·
          4 days ago

          14 years now. Got the og deck pre-ordered in first couple months. Used a ton when my kid was born and then stopped for a while and at some point the motherboard died, probably 18 months in.

          Used it enough the case had the classic heat fracture on vents too. Repair center called while I was busy at work and stupidly okayed replacing the case lol. Bulk of the cost was mobo I’m sure.

          • rabber@lemmy.caOPEnglish
            2·
            3 days ago

            Hmm I was thinking they might look at account age given these cases. Maybe not. My account is 18 years old

            Have you spent a lot of money on steam?

            I am just curious how they determine one RMA free vs not the other.

            • Xenny@lemmy.world
              5·
              3 days ago

              Tinfoil hat in me says they are taking a potential media issue off their hands while they are in a very delicate spot launching a new hardware line. Imagine you kept playing with that deck plugged into the wall but there was a battery issue that caused it to start a fire. There is a ton of bad media coverage lately about battery issues causing house fires. This is a calculated cost/risk.

            • seang96@spgrn.com
              2·
              3 days ago

              My guess it depends on the support person and the issue during troubleshooting and how much it would likely cost.

            • iamthetot@piefed.caEnglish
              2·
              3 days ago

              My account is in its teens and I have over a thousand games. They would not cover my broken LB, only a few months outside warranty.